Shipping + Returns

SHIPPING:
Turn around on orders is 2-3 business days.

All care is taken when packing your order to ensure your items are safe when leaving Hello Petal. We are not responsible for any damages once your package has left our hands. If you have any issues with the quality of your package please contact us and we will take it up with Australia Post.
Please contact Australia Post for more information.

All items are shipped using Australia post. In some instances a courier may be used.

Our standard regular shipping does not include tracking and can take up to 5-7 business days for you to receive your items depending on your location
Express shipping includes tracking. Shipping times vary depending on location. Metro areas 1-2 business days. Rural areas 2-3 days.

For an estimated time frame pllease visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

All items are shipped to you with a protective backing board to ensure your pieces arrive in perfect condition. We use sustainable mailers and encourage you to compost at home.

 

QUARANTINE REGULATIONS WA & TAS:
There are quarantine regulations that need to be met when importing seeds into these states. This includes our seeded paper.

Please note that WA may impose an inspection fee if your parcel is inspected. This bill is sent to the receiver.
Please contact us before purchasing to discuss these regulations.
Hello Petal Cards take no liability for any fees or impositions.
Due to bio security regulations Hello Petal Cards do not currently ship seeded products outside of Australia.
We can happily print our designs onto 100% recycled non seeded paper for you.

 

Refunds

We do not accept returns or exchanges for change of mind.


Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info.hellopetal@gmail.com and send your item to: 32 Hawaii Crescent, Banksia Beach, QLD, 4507, Australia. All Items MUST be returns in their original, undamaged condition within 7 days to qualify.

If you have any issues with the quality of your pieces please contact us to discuss and if applicable we can arrange a refund, exchange or store credit.


We do not accept refunds or exchanges on the following items:
Digital downloads
Gift Vouchers
Sale items
Our Sample sale products consist of sample pieces & test prints. Any flaws are pictured and stated in the products description. All pieces are priced accordingly. Sale products are sold as is and do not qualify for refunds.