Shipping + Returns
All orders are 'made to order' so please allow 1-2 business days handling before it reaches our couriers.
All shipping rates (excluding our $4 shipping option) include tracking so you can have peace of mind knowing where you order is at all times with tracking details emailed to you at the time your order is shipped.
All items are shipped to you with a protective backing board to ensure your pieces arrive in perfect condition. We use sustainable, waterproof mailers to protect your order and encourage you to compost these at home.
All care is taken when packing your order to ensure your items are safe when leaving the Hello Petal studio. If you have any issues with the quality of your package please contact us. All items are shipped using Australia post. In some instances a courier may be used.
Regular shipping can take up to 5-7 business days for you to receive your items depending on your location please allow for COVID delays.
Express shipping times vary depending on location. Metro areas 1-2 business days. Rural areas 2-3 days. COVID delays with express and we cannot guarantee your order will arrive within 1-2 business days.
For an estimated time frame please see Australia Posts website
QUARANTINE REGULATIONS WA & TAS:
There are quarantine regulations that need to be met when importing seeds into these states. This includes our seeded paper.
Please note that WA may impose an inspection fee if your parcel is inspected. This bill is sent to the receiver.
Please contact us before purchasing to discuss these regulations.
Hello Petal Cards take no liability for any fees or impositions.
Due to bio security regulations Hello Petal Cards do not currently ship seeded products outside of Australia.
We can happily print our designs onto 100% recycled non seeded paper for you.
We do not accept returns or exchanges for change of mind. We have a lot of pride in our products and hold very high standards when it comes to quality. This means we wouldn't feel comfortable reselling an item that has taken a return trip around in the mail. Although all care is taken when packaging our products, we would prefer our customers receive a brand new piece in perfect condition.
Exchanges (if applicable)
We only accept returns or exchanges on items that are defective or damaged. All Items MUST be returned in their original, undamaged condition within 7 days of receiving your order to qualify. To apply for an exchange please contact the team at firstname.lastname@example.org with a copy of your order confirmation.
If you have any issues with the quality of your pieces please contact us with photos and proof of payment. We will be happy to discuss a replacement.
We do not accept refunds or exchanges on the following items:
Our Sample sale products consist of sample pieces & test prints. Any flaws are pictured and stated in the products description. All pieces are priced accordingly. Sale products are sold as is and do not qualify for refunds.
Perfect for any occasion
Happiness GuaranteeFind out more
If you don't love your purchase, we want to know. We'll happily send replacements
Changing the way we giveLearn More
A portion of every sale donated to Greening Australia. Together, we can make a difference
Australian made and eco friendlySustainability
We're a proud, sustainable business working towards reducing our environmental footprint